Contact support
Email us at culturecreatives3@gmail.com. Include the email used for PetCare, your device model and what you expected to happen. Never send a password or email verification code.
Sign-in codes
Enter your email and use the six-digit code PetCare sends. Check spam or junk mail, wait a minute, then request a new code. Only the newest code may remain valid.
Shared pet care
The owner sends an invitation from More → People. Accept it using the same email address that received the invitation. Access is limited to the selected pets and can be removed by the owner.
Reminders
Allow notifications when prompted and check iOS Settings → Notifications → PetCare. Reminders depend on the device, notification permission and the routine schedule. PetCare reminders do not replace veterinary instructions.
Subscriptions
PetCare Plus is purchased through Apple. Use Restore Purchases in PetCare if a purchase is not visible. Manage or cancel it in iOS Settings → Apple Account → Subscriptions. PetCare cannot access or change your Apple payment method.
Delete your account
Open PetCare → More → Account → Delete account. Confirming permanently removes your account and data owned only by you. Shared household content can remain available to other household members.